Expected. There are some defected part and cracked part when I get the package, but I blame the FedEx guy for the cracked parts. The guy was handling the package really roughly in my face during delivery who knows what they did to it in their facility.
The customer service was great I get replies on the same day and the replacement parts arrive pretty quick. It took me 4/5 hours to get it together by myself, there are some minor scratches which are normal, I might scratch it during my build and some are so tiny I dont really care about. BE Warned, measure your mattress before buying the bed. Somehow my mattress is 0.3 inches wider than the bed and it does not into it, but I figure a way to raise by mattress using my old mattress (the base of the bed was surrounded by wood.)
The storage draws are so nice and big, I really love it. Just a tip on installing the draws, its not on the instruction book or I missed it, follow the sign on the rollers, It told you which one is left and right and which way is FRONT. Im smart ass dont be like me, it took me an hour to figure it out. The rest pretty much follow the instruction book and you will be totally fine. Read before you do anything, FOLLOW it STEP BY STEP, DO NOT SKIP ANY STEP even you think you can do it later.
Anyway, its a nice bed and I like it. Btw the wood is similar to Formica just so you know.
My bed story
Expected. There are some defected part and cracked part when I get the package, but I blame the FedEx guy for the cracked parts. The guy was handling the package really roughly in my face during delivery who knows what they did to it in their facility. The customer service was great I get replies on the same day and the replacement parts arrive pretty quick. It took me 4/5 hours to get it together by myself, there are some minor scratches which are normal, I might scratch it during my build and some are so tiny I dont really care about. BE Warned, measure your mattress before buying the bed. Somehow my mattress is 0.3 inches wider than the bed and it does not into it, but I figure a way to raise by mattress using my old mattress (the base of the bed was surrounded by wood.) The storage draws are so nice and big, I really love it. Just a tip on installing the draws, its not on the instruction book or I missed it, follow the sign on the rollers, It told you which one is left and right and which way is FRONT. Im smart ass dont be like me, it took me an hour to figure it out. The rest pretty much follow the instruction book and you will be totally fine. Read before you do anything, FOLLOW it STEP BY STEP, DO NOT SKIP ANY STEP even you think you can do it later. Anyway, its a nice bed and I like it. Btw the wood is similar to Formica just so you know.