The bed came very late and the tracking was completely wrong. Halfway into building it we realized that it was missing predrilled holes for screws that were very necessary. I notified the seller and they requested pic so I sent them. They said they didnt see them so i sent more , repeatedly. As well as explaining specifically what was needed. I was asked of i could just get it fixed on my own and take a small discount. I was not happy as my sons was sleeping on a mattress on the floor by then. His Christmas gift didnt get finished until February because they couldnt send me the correct bar with the correct drill holes since they didnt have any extras. I had tro find someone to measure and drill it for us as we do not have the tools to do the job. I didnt have money to buy tools and they to do it myself nor did I want to screw up and not have a bed at all. They finally offered a bigger partial refund to cover the repairs and make up for the extreme inconvenience. The seller was quick to respond and did eventually give a partial refund but the late delivery, poor tracking, defective parts, inability to send correct parts, necessity of getting repairs as well as having to take it apart to bring the other pieces so he could drill it to match up, as no one will come to your home during covid, only to finally build it a month and a half later, was insane. I would not trust their factory again. Someone needs to work on quality control and be better able to send replacement pieces when they fail. Im a bit disappointed.
Poor quality control.
The bed came very late and the tracking was completely wrong. Halfway into building it we realized that it was missing predrilled holes for screws that were very necessary. I notified the seller and they requested pic so I sent them. They said they didnt see them so i sent more , repeatedly. As well as explaining specifically what was needed. I was asked of i could just get it fixed on my own and take a small discount. I was not happy as my sons was sleeping on a mattress on the floor by then. His Christmas gift didnt get finished until February because they couldnt send me the correct bar with the correct drill holes since they didnt have any extras. I had tro find someone to measure and drill it for us as we do not have the tools to do the job. I didnt have money to buy tools and they to do it myself nor did I want to screw up and not have a bed at all. They finally offered a bigger partial refund to cover the repairs and make up for the extreme inconvenience. The seller was quick to respond and did eventually give a partial refund but the late delivery, poor tracking, defective parts, inability to send correct parts, necessity of getting repairs as well as having to take it apart to bring the other pieces so he could drill it to match up, as no one will come to your home during covid, only to finally build it a month and a half later, was insane. I would not trust their factory again. Someone needs to work on quality control and be better able to send replacement pieces when they fail. Im a bit disappointed.