Pros: product was nice looking, easy to assemble, shipped relatively fast.
Cons: big crack, customer service person was polite even nice but not helpful. Called me by the wrong name more than once. Asked me the same questions repeatedly and seemed to not know what product I had or when I purchased it. That was really frustrating bc they seemed to be nice but on another planet. Mild shade about me ordering the product through and not directly from the company (I only knew about your product bc it was on ).
Out of frustration, I bought some clamps and wood glued it. The final product is actually not that attractive because the frame is slightly smaller than our standard king mattress and the headboard is a bit undersized as well. There are unnecessary grooves cut into the headboard as a style choice but they look misplaced in person and do not line up with the boards. This is somewhat visible in their product pics, so I cant complain.
Bottom Line: Dont Buy It
Pros: product was nice looking, easy to assemble, shipped relatively fast. Cons: big crack, customer service person was polite even nice but not helpful. Called me by the wrong name more than once. Asked me the same questions repeatedly and seemed to not know what product I had or when I purchased it. That was really frustrating bc they seemed to be nice but on another planet. Mild shade about me ordering the product through and not directly from the company (I only knew about your product bc it was on ). Out of frustration, I bought some clamps and wood glued it. The final product is actually not that attractive because the frame is slightly smaller than our standard king mattress and the headboard is a bit undersized as well. There are unnecessary grooves cut into the headboard as a style choice but they look misplaced in person and do not line up with the boards. This is somewhat visible in their product pics, so I cant complain.