Had all the pieces, assembly took one person about an hour, no problems with screws or other assembly items. Box was damaged during shipping and part number 4 (computer mount) was damaged. I contacted customer service as the directions specified and asked for a replacement part. They responded within 24 hours, and about 2 days later sent another email saying they could not find a replacement piece. They refunded me $20 for the damaged piece. I’m happy with the customer service for the most part, but disappointed as the computer mount was a deciding factor for me to purchase this desk over others. Thankfully it is not a necessary piece to build the remainder of the desk and it can be used without it. Desk is fairly solid, has a beautiful color, and the shelves are super useful for me. Overall, I’d say 4.5 stars.
Mostly solid desk, but poor shipping practices
Had all the pieces, assembly took one person about an hour, no problems with screws or other assembly items. Box was damaged during shipping and part number 4 (computer mount) was damaged. I contacted customer service as the directions specified and asked for a replacement part. They responded within 24 hours, and about 2 days later sent another email saying they could not find a replacement piece. They refunded me $20 for the damaged piece. I’m happy with the customer service for the most part, but disappointed as the computer mount was a deciding factor for me to purchase this desk over others. Thankfully it is not a necessary piece to build the remainder of the desk and it can be used without it. Desk is fairly solid, has a beautiful color, and the shelves are super useful for me. Overall, I’d say 4.5 stars.