First after screening the web for this type of loft bed, prices came in a range of 800 to 1200 for the same features (deskdrawers). This one from an esthetic stand point looks good on the picture and look as good when mounted. I went for this one as it was coming from with which I have good experience.
Delivery Experience:
The bed was delivered a first time but one of the package (it comes in 4) was damaged and I refused to receipt it. Note that the carrier used (ABF) was extremely courteous and willing to arrange in term of delivery date/time.
I was expecting just to have the replacement package delivered but delivered the full pallet (4 packages again). During the time of delivery I returned the 3 previous packages. Again ABF did coordinate with .
Then there was some confusion with on what was retuned or not, but like usual the customer service was amazing (here dealing with the heavy load department) and solved my problem with a very courteous manner and efficiency (a lot of companies should inspire themselves on this model!)
Assembling the bed:
A miracle! Usually the only good experience I have for assembling furniture is with Ikea. Their engineers are smart and instructions are well done as well as their design. All other experiences have usually turned to disaster and frustration. Not here; instructions are IKEA like and design of assembly very similar.
Only critic: instead of using some Wood peg they use plastics ones. Not a good idea. On the contrary of the IKEA wood type you need to put them well in at the first place or they dont slide well on their own; damaging the panels (we damaged 2 panels like that). Not a major damage but extremely annoying for a new piece of furniture.
It still took us 3-4 hours to put everything together but without any frustration.
Odor/ Varnish
BIG ISSUE. The bed is suppose to comply to the regulation on formaldehyde (I have serious doubt!!!)
We have aerated the bed for one week first prior to mounting it. Then after mounting both end-units we did let it for one additional week. And now we have finishing mounting the bed completely since 3 days and it still smells pretty bad!!!!
To put a kid to sleep in it I have some serious safety question to the manufacturer...
Final result:
The bed look really nice, but I wish that our daughter could use it! I refuse to put her in, until the odor clears.
10/17 Update (2 1/2 weeks after mounting the bed)- Odor still present, not as strong but definitely clearly noticeable. My daughter can still NOT use her bed or her bedroom for that matter.
10/23 update: Smell still present and room still under ventilation all the time. Im still not letting my girl sleep in the room. Did contact C/S for them to contact . The answer is that the smell will dissipate but cannot offer a timeline! Nor can they comment if formaldehyde is used in the building process. C/S did offer right away to replace the bed or refund. But dismounting everything does not seems realistic to me. At this point Im waiting.
3/10/2014 update: After 9 months as the odor was still present we dismounted the bed and store if in our garage. Last week we finally brought it back and the odor was finally gone!
4/7/2017- per request of a fellow customer Im posting a picture with the reverse mounting. Do not be surprised by the stairs, this is just a piece of furniture from ikea not mean to do that but my kids are on the light side. That the place where the ladder should be.
A lot of disappointment for such a high price tag
First after screening the web for this type of loft bed, prices came in a range of 800 to 1200 for the same features (deskdrawers). This one from an esthetic stand point looks good on the picture and look as good when mounted. I went for this one as it was coming from with which I have good experience. Delivery Experience: The bed was delivered a first time but one of the package (it comes in 4) was damaged and I refused to receipt it. Note that the carrier used (ABF) was extremely courteous and willing to arrange in term of delivery date/time. I was expecting just to have the replacement package delivered but delivered the full pallet (4 packages again). During the time of delivery I returned the 3 previous packages. Again ABF did coordinate with . Then there was some confusion with on what was retuned or not, but like usual the customer service was amazing (here dealing with the heavy load department) and solved my problem with a very courteous manner and efficiency (a lot of companies should inspire themselves on this model!) Assembling the bed: A miracle! Usually the only good experience I have for assembling furniture is with Ikea. Their engineers are smart and instructions are well done as well as their design. All other experiences have usually turned to disaster and frustration. Not here; instructions are IKEA like and design of assembly very similar. Only critic: instead of using some Wood peg they use plastics ones. Not a good idea. On the contrary of the IKEA wood type you need to put them well in at the first place or they dont slide well on their own; damaging the panels (we damaged 2 panels like that). Not a major damage but extremely annoying for a new piece of furniture. It still took us 3-4 hours to put everything together but without any frustration. Odor/ Varnish BIG ISSUE. The bed is suppose to comply to the regulation on formaldehyde (I have serious doubt!!!) We have aerated the bed for one week first prior to mounting it. Then after mounting both end-units we did let it for one additional week. And now we have finishing mounting the bed completely since 3 days and it still smells pretty bad!!!! To put a kid to sleep in it I have some serious safety question to the manufacturer... Final result: The bed look really nice, but I wish that our daughter could use it! I refuse to put her in, until the odor clears. 10/17 Update (2 1/2 weeks after mounting the bed)- Odor still present, not as strong but definitely clearly noticeable. My daughter can still NOT use her bed or her bedroom for that matter. 10/23 update: Smell still present and room still under ventilation all the time. Im still not letting my girl sleep in the room. Did contact C/S for them to contact . The answer is that the smell will dissipate but cannot offer a timeline! Nor can they comment if formaldehyde is used in the building process. C/S did offer right away to replace the bed or refund. But dismounting everything does not seems realistic to me. At this point Im waiting. 3/10/2014 update: After 9 months as the odor was still present we dismounted the bed and store if in our garage. Last week we finally brought it back and the odor was finally gone! 4/7/2017- per request of a fellow customer Im posting a picture with the reverse mounting. Do not be surprised by the stairs, this is just a piece of furniture from ikea not mean to do that but my kids are on the light side. That the place where the ladder should be.