FedEx delivery sucked. Two heavy boxes were dumped in our driveway blocking my garage. The driver looked right at me waving as he drove off. As far as comfort goes it is taking a little getting used to. Now the positive side you can actually talk to a person at the company headquarters in the Us even if he might stretch the truth. I was told that many of the parts were made in China then assembled here at their facility. This thing came crated directly from China. The German designed all steel frame looks and acts very impressive considering it is replacing a 2500 wood frame tired Ly Boy. I have a 5,000 duel leather top of the line power chair that came in my motor home that does not operate any smother than this thing. On day one I hated this thing and felt stupid for buying it sight unseen. Day two I have finally found a comfortable setting and am warming up to this big green glob. Quality seems to be good so far
Very rocky beginning.
FedEx delivery sucked. Two heavy boxes were dumped in our driveway blocking my garage. The driver looked right at me waving as he drove off. As far as comfort goes it is taking a little getting used to. Now the positive side you can actually talk to a person at the company headquarters in the Us even if he might stretch the truth. I was told that many of the parts were made in China then assembled here at their facility. This thing came crated directly from China. The German designed all steel frame looks and acts very impressive considering it is replacing a 2500 wood frame tired Ly Boy. I have a 5,000 duel leather top of the line power chair that came in my motor home that does not operate any smother than this thing. On day one I hated this thing and felt stupid for buying it sight unseen. Day two I have finally found a comfortable setting and am warming up to this big green glob. Quality seems to be good so far