We purchased this item for our children, and they can be quite rough with it. Assembly proved to be a bit challenging for just the two of us; having an extra pair of hands would have made it easier. Around 11 months later, one of the poles broke, and the others were bent. When we reached out to customer service and provided them with details about our purchase, they promptly sent us replacements.
Excellent customer service
We purchased this item for our children, and they can be quite rough with it. Assembly proved to be a bit challenging for just the two of us; having an extra pair of hands would have made it easier. Around 11 months later, one of the poles broke, and the others were bent. When we reached out to customer service and provided them with details about our purchase, they promptly sent us replacements.