The shipment was prompt, and assembling the product proved to be quite straightforward. Unfortunately, a few months later, a severe windstorm caused two of the poles to break. Luckily, I was still within the warranty period, so I contacted the company. They promptly sent me replacement poles at no cost. Swapping out the poles was a breeze, and now the trampoline is in perfect condition again. Dealing with their customer service was genuinely hassle-free.
Great customer service
The shipment was prompt, and assembling the product proved to be quite straightforward. Unfortunately, a few months later, a severe windstorm caused two of the poles to break. Luckily, I was still within the warranty period, so I contacted the company. They promptly sent me replacement poles at no cost. Swapping out the poles was a breeze, and now the trampoline is in perfect condition again. Dealing with their customer service was genuinely hassle-free.