I purchased this item for my son, and he's absolutely thrilled with it! Unfortunately, a recent severe storm caused some damage to a few of the poles supporting the net. When I reached out to the company, they responded almost instantly, assuring me that they would replace the damaged parts upon receiving specific details from the manual, including quantities needed. To my surprise and gratitude, they went above and beyond by sending me an entirely new set without requiring the return of the original one. I am truly grateful for their exceptional customer service in this challenging situation and would highly recommend them to anyone inquiring. Thank you!
A1 Customer Service
I purchased this item for my son, and he's absolutely thrilled with it! Unfortunately, a recent severe storm caused some damage to a few of the poles supporting the net. When I reached out to the company, they responded almost instantly, assuring me that they would replace the damaged parts upon receiving specific details from the manual, including quantities needed. To my surprise and gratitude, they went above and beyond by sending me an entirely new set without requiring the return of the original one. I am truly grateful for their exceptional customer service in this challenging situation and would highly recommend them to anyone inquiring. Thank you!