We purchased this for our children and have been extremely satisfied with it. The assembly was straightforward, and the trampoline is robust. I especially appreciate how tightly the netting is secured, ensuring the safety of the kids. During the assembly process, my spouse and I accidentally broke two components that connect the net to the side poles. It was entirely our mistake (avoid applying excessive force, as we did). When inquiring about replacement parts, they promptly shipped the two small pieces at no cost. Their generosity in providing these replacements was unexpected but greatly valued.
Awesome, super helpful customer support!
We purchased this for our children and have been extremely satisfied with it. The assembly was straightforward, and the trampoline is robust. I especially appreciate how tightly the netting is secured, ensuring the safety of the kids. During the assembly process, my spouse and I accidentally broke two components that connect the net to the side poles. It was entirely our mistake (avoid applying excessive force, as we did). When inquiring about replacement parts, they promptly shipped the two small pieces at no cost. Their generosity in providing these replacements was unexpected but greatly valued.