We purchased two of these. They went together fairly easy. The swivel on one of them was so tight that the base would turn instead of the swivel. The stools are on hardwood floors and they have felt pads on the legs. I took the swivel off and there is no way to adjust the tension on the bearings. Since the customer service at seems to be poor we decided to order another stool and send back the defective one. The new stool showed up a few days ago and it has the same problem! I just ordered a replacement swivel for $20 on . Before I replace it i'm going to grind off the pin on the tight swivel and replace it with a carriage bolt. If that works, I'll return the swivel. What a hassle...
UPDATE 7/27/2021 - New swivel did the same thing. Uninstalled the swivel worked smoothly. Once bolted down it binds because the flanges are warped. Searching for a better swivel now.
Swivel way too tight
We purchased two of these. They went together fairly easy. The swivel on one of them was so tight that the base would turn instead of the swivel. The stools are on hardwood floors and they have felt pads on the legs. I took the swivel off and there is no way to adjust the tension on the bearings. Since the customer service at seems to be poor we decided to order another stool and send back the defective one. The new stool showed up a few days ago and it has the same problem! I just ordered a replacement swivel for $20 on . Before I replace it i'm going to grind off the pin on the tight swivel and replace it with a carriage bolt. If that works, I'll return the swivel. What a hassle... UPDATE 7/27/2021 - New swivel did the same thing. Uninstalled the swivel worked smoothly. Once bolted down it binds because the flanges are warped. Searching for a better swivel now.