My product had been slightly damaged during warehouse storage/ during shipping: screws were littered around the box, and there were signs of water damage as there was some rust. There was a funky smell, which faded after I wiped it down, aired it out, and disposed the box.
I was really disappointed at first. Realizing how much a pain itd be for me to return a product with my work schedule, I determined to fix up the metal mesh and a wet cloth or two, which removed all rust but obviously not a few scratches, which were not that consequential as not that noticeable near the carpet on a leg or two.
The desk itself stood up great, and somehow all of the little screws remained in the box, even with the two holes it had in it. Had the loose screws fallen out, this review would have easily ended up very different.
But I only blame the manufacturer for so much of this.
Furthermore, they provided great customer service. I rejected their offer because they did sell me a quality product that performs just as explained, although it took a bit of work on my end.
I would buy from them again, knowing that they take care of their customers.
Once cleaned and stood up, quality product
My product had been slightly damaged during warehouse storage/ during shipping: screws were littered around the box, and there were signs of water damage as there was some rust. There was a funky smell, which faded after I wiped it down, aired it out, and disposed the box. I was really disappointed at first. Realizing how much a pain itd be for me to return a product with my work schedule, I determined to fix up the metal mesh and a wet cloth or two, which removed all rust but obviously not a few scratches, which were not that consequential as not that noticeable near the carpet on a leg or two. The desk itself stood up great, and somehow all of the little screws remained in the box, even with the two holes it had in it. Had the loose screws fallen out, this review would have easily ended up very different. But I only blame the manufacturer for so much of this. Furthermore, they provided great customer service. I rejected their offer because they did sell me a quality product that performs just as explained, although it took a bit of work on my end. I would buy from them again, knowing that they take care of their customers.