After a long research online for trampolines I decided to get this one because of the good reviews. We were all excited to put it together and when we got to the part to secured the safety net with the rope thats when the nightmare began. First the video and the manual doesnt show you the proper information on how to do it but we figure it out. When we were getting to the end of the other side, the net was so tense that I couldnt finish to secure the net all the way to the zipper. I tried 4 times and theres no question the safety net is to small.
Update: the seller contacted me about the safety net and promptly sent a new one, but after tried so many times the safety net didnt work. When it comes to the trampoline Im disappointed. But they do have excellent customer service, they always replied back to me in a short amount of time and willing to help. Unfortunately the problem with the trampolin was completely out of our control. They send my money back with no hesitation.
Safety Net to Small
After a long research online for trampolines I decided to get this one because of the good reviews. We were all excited to put it together and when we got to the part to secured the safety net with the rope thats when the nightmare began. First the video and the manual doesnt show you the proper information on how to do it but we figure it out. When we were getting to the end of the other side, the net was so tense that I couldnt finish to secure the net all the way to the zipper. I tried 4 times and theres no question the safety net is to small. Update: the seller contacted me about the safety net and promptly sent a new one, but after tried so many times the safety net didnt work. When it comes to the trampoline Im disappointed. But they do have excellent customer service, they always replied back to me in a short amount of time and willing to help. Unfortunately the problem with the trampolin was completely out of our control. They send my money back with no hesitation.