Chair is amazing and Customer Services was extremely helpful with warrantee
Update Two: I received my new parts and the chair is good as new. Defiantly would recommend this chair as it is the best bang for your buck. The added footrest and massage pillow make all the difference and customer service was excellent!
Update: Customer Service has been very kind and helpful, I was told to expect a replacement part in a week or two!
I bought this chair for my college dorm so it sat in the box for a few months until I moved in for the fall semester and already the welds and brackets that hold the seat onto the wheels all broke and the chair is no longer usable. I only got two and a half months of use and now unless I can find some way to fix it Im just out the money. I did really like the chair while it lasted as the USB back massager and pull-out footrest were really nice but I am extremely disappointed in the quality and hope to hear back from the company.
Chair is amazing and Customer Services was extremely helpful with warrantee
Update Two: I received my new parts and the chair is good as new. Defiantly would recommend this chair as it is the best bang for your buck. The added footrest and massage pillow make all the difference and customer service was excellent! Update: Customer Service has been very kind and helpful, I was told to expect a replacement part in a week or two! I bought this chair for my college dorm so it sat in the box for a few months until I moved in for the fall semester and already the welds and brackets that hold the seat onto the wheels all broke and the chair is no longer usable. I only got two and a half months of use and now unless I can find some way to fix it Im just out the money. I did really like the chair while it lasted as the USB back massager and pull-out footrest were really nice but I am extremely disappointed in the quality and hope to hear back from the company.