I wanted to wait a few weeks before writing a review to see how it held up, and I can safely say I ADORE this chair. Its comfortable and supportive, which is something because its impossible to find that when youre under 5 ft! Its incredibly adjustable so I can have the back up straight when I need to work, or tilt it back and pop up the leg rest for gaming or a movie. The only downside is that the seat is a little harder than Im used to, but its also much wider, which is great because my hips are not small and I like to sit cross-legged.
But if it were just that, Id only leave 4 stars. What really blew me away was the customer service. When I was putting my chair together, it all went smoothly, right up until the very end. I couldnt get the gas lift to work. I tried everything, and after removing the base and turning it upside down, found that the lever meant to press the button for the lift was broken OFF. The company sent a replacement right away. Before the replacement arrived, I realized that I was physically unable to get the base pieces apart, and therefore wouldnt be able to put the replacement part on. I contacted them again, and first they provided some instructional videos to help me get it off. It still didnt work, because I didnt have any of the tools necessary in the video. They replacements not just for the parts I couldnt get unstuck, but for the entire base. They were incredibly polite through the whole ordeal (and I felt terrible being that annoying customer that keeps having One More Problem haha) and the replacements worked like a charm! Ive had far worse service from much better known companies before. I dont think Ill go anywhere else for a chair again if I can help it!
I use this chair several hours a day and couldnt be happier. Certainly won my loyalty!
Great product and PHENOMENAL customer service!
I wanted to wait a few weeks before writing a review to see how it held up, and I can safely say I ADORE this chair. Its comfortable and supportive, which is something because its impossible to find that when youre under 5 ft! Its incredibly adjustable so I can have the back up straight when I need to work, or tilt it back and pop up the leg rest for gaming or a movie. The only downside is that the seat is a little harder than Im used to, but its also much wider, which is great because my hips are not small and I like to sit cross-legged. But if it were just that, Id only leave 4 stars. What really blew me away was the customer service. When I was putting my chair together, it all went smoothly, right up until the very end. I couldnt get the gas lift to work. I tried everything, and after removing the base and turning it upside down, found that the lever meant to press the button for the lift was broken OFF. The company sent a replacement right away. Before the replacement arrived, I realized that I was physically unable to get the base pieces apart, and therefore wouldnt be able to put the replacement part on. I contacted them again, and first they provided some instructional videos to help me get it off. It still didnt work, because I didnt have any of the tools necessary in the video. They replacements not just for the parts I couldnt get unstuck, but for the entire base. They were incredibly polite through the whole ordeal (and I felt terrible being that annoying customer that keeps having One More Problem haha) and the replacements worked like a charm! Ive had far worse service from much better known companies before. I dont think Ill go anywhere else for a chair again if I can help it! I use this chair several hours a day and couldnt be happier. Certainly won my loyalty!