Had a problem with the seat cushion, but the customer service was beyond excellent
So I bought this chair with the hopes that it will properly support my back, as I get lower back pain fairly easy. I had a problem with the chair out of the box, but support was kind enough to sort it out for me.
My experience with customer support:
I had an issue with the seat cushion that customer support helped me with. There was a big depression or like a section of cushion missing right where the seat meets the back support. I think the way it was packaged another part was squeezing the cushion and deformed it or something. This made it hard to sit properly in the chair, and put my back at a weird angle as my butt was sloping down, a little hard to explain.
Anyways customer support issued me a full refund on the chair and is sending me a seat cushion replacement after seeing some pictures and video. They were really quick to respond and it was very very nice of them to refund me for the chair.
Chair review:
The chair itself was very easy to put together, and has a very feel to it. The armrests are nice and adjustable. You can move them up and down and rotate them to adjust the angle (a feature I was specifically looking for). The seat itself has two adjustment levers, one for the angle of the back and another for the height. I was hoping the chair would be able to lean back on a spring without having to adjust the backrest, but not having it isnt a big deal for me.
The extendable leg rest is very nice as well. It easily slides out and and is great for a short break from working or gaming. The back massager is ok as well. It is a very simple vibrating massager, but it comes with a very long usb cable and feels good.
Outside of the issue with the seat cushion the chair is very comfortable. Ive placed another cushion on the seat to make up for the depresion for the time being.
The only negative I would give this chair is that it is all leather or PU or something. The seat cushion can retain a bit of heat and sometimes make the bottom of my thighs and butt sweaty. Other than that the chair is very nice.
I highly recommend this chair. A very great deal for the price.
Had a problem with the seat cushion, but the customer service was beyond excellent
So I bought this chair with the hopes that it will properly support my back, as I get lower back pain fairly easy. I had a problem with the chair out of the box, but support was kind enough to sort it out for me. My experience with customer support: I had an issue with the seat cushion that customer support helped me with. There was a big depression or like a section of cushion missing right where the seat meets the back support. I think the way it was packaged another part was squeezing the cushion and deformed it or something. This made it hard to sit properly in the chair, and put my back at a weird angle as my butt was sloping down, a little hard to explain. Anyways customer support issued me a full refund on the chair and is sending me a seat cushion replacement after seeing some pictures and video. They were really quick to respond and it was very very nice of them to refund me for the chair. Chair review: The chair itself was very easy to put together, and has a very feel to it. The armrests are nice and adjustable. You can move them up and down and rotate them to adjust the angle (a feature I was specifically looking for). The seat itself has two adjustment levers, one for the angle of the back and another for the height. I was hoping the chair would be able to lean back on a spring without having to adjust the backrest, but not having it isnt a big deal for me. The extendable leg rest is very nice as well. It easily slides out and and is great for a short break from working or gaming. The back massager is ok as well. It is a very simple vibrating massager, but it comes with a very long usb cable and feels good. Outside of the issue with the seat cushion the chair is very comfortable. Ive placed another cushion on the seat to make up for the depresion for the time being. The only negative I would give this chair is that it is all leather or PU or something. The seat cushion can retain a bit of heat and sometimes make the bottom of my thighs and butt sweaty. Other than that the chair is very nice. I highly recommend this chair. A very great deal for the price.