Love the chair. nice to look at, I sit in it at least 10 hours a day as I work from home (due to the pandemic of course) and noticed one morning my arm on the right side was peeling. thankfully I bought the warranty I said, happy with myself for doing so.
Well, needless to say I have been fighting with them for a couple months now to please fix, replace, repair the arm as the warranty clearly states will cover accidental rips and tears. I sent them pics, videos, everything they asked of me. Even sent them a copy of my warranty. They said, sorry rips and tears are not covered. I have disputed this and now they are like, ok send me more pics and another copy of your warranty.. I did.. they have now said they will look into this and let me know in 30 days. so will update when I get info.
Just know that if you get these, dont waste your time on warranties and learn to fix them yourself.
comfy, but beware of arms and their warranty
Love the chair. nice to look at, I sit in it at least 10 hours a day as I work from home (due to the pandemic of course) and noticed one morning my arm on the right side was peeling. thankfully I bought the warranty I said, happy with myself for doing so. Well, needless to say I have been fighting with them for a couple months now to please fix, replace, repair the arm as the warranty clearly states will cover accidental rips and tears. I sent them pics, videos, everything they asked of me. Even sent them a copy of my warranty. They said, sorry rips and tears are not covered. I have disputed this and now they are like, ok send me more pics and another copy of your warranty.. I did.. they have now said they will look into this and let me know in 30 days. so will update when I get info. Just know that if you get these, dont waste your time on warranties and learn to fix them yourself.