First of all, NEVER purchase anything from the company known as True Innovations. Ill definitely be doing more research into my next furniture purchase as it seems like this company rebrands their crap with trusted brand names like . The zippers on the cushion covers were of such low quality they BOTH broke as I was setting up the couch. Honestly, I have never seen such weak zippers in my life. At first I thought no big deal Ill just call customer service and order a new cushion cover. Big mistake. I was on hold for TWO HOURS, and when I finally was the next caller in line they disconnected the call. After some research I saw this is a recurring problem other customers have had due to problems with their IT department but it clearly hasnt been fixed in months. I guess Im stuck with this couch for now, but in the future look VERY VERY carefully to make sure youre not buying a product that is involved with the company True Innovations.
Terrible couch, terrible customer service
First of all, NEVER purchase anything from the company known as True Innovations. Ill definitely be doing more research into my next furniture purchase as it seems like this company rebrands their crap with trusted brand names like . The zippers on the cushion covers were of such low quality they BOTH broke as I was setting up the couch. Honestly, I have never seen such weak zippers in my life. At first I thought no big deal Ill just call customer service and order a new cushion cover. Big mistake. I was on hold for TWO HOURS, and when I finally was the next caller in line they disconnected the call. After some research I saw this is a recurring problem other customers have had due to problems with their IT department but it clearly hasnt been fixed in months. I guess Im stuck with this couch for now, but in the future look VERY VERY carefully to make sure youre not buying a product that is involved with the company True Innovations.