Update, Cindy from customer service offered to refund a portion of the sale price for the cracked suitcase.
Their customer service is extremely good, but they need a little more durability with this particular luggage set. I get the impression that they want the customer to be happy and they just need to update their manufacturing process
I was excited to use this luggage on my trip to Europe and things were going good until my return flight home. I got my bag at the luggage pickup at the airport and it had a crack in it. I'm really disappointed and now I need to know how to get the company to warranty the damaged suitcase.
Cracked on first use
Update, Cindy from customer service offered to refund a portion of the sale price for the cracked suitcase. Their customer service is extremely good, but they need a little more durability with this particular luggage set. I get the impression that they want the customer to be happy and they just need to update their manufacturing process I was excited to use this luggage on my trip to Europe and things were going good until my return flight home. I got my bag at the luggage pickup at the airport and it had a crack in it. I'm really disappointed and now I need to know how to get the company to warranty the damaged suitcase.