First time Ive ever had a furniture part missing and their service department is non responsive
has decided to use the pandemic as a cop-out for not having telephone customer service (seriously? That is such a lame excuse, customer service can be done from home easily) and hasnt yet responded to my email or my part request for the missing part. My sons bed is missing a leg! They sent me a duplicate of the other side leg and they arent reversible so I cant finish putting it together. I already gave away his crib and started assembling this because I have never in my life had a furniture part missing until now. Never going to make that mistake again! So now we have to figure out what to do with this thing while we wait for them to get back to us via email (again I am so frustrated about them not having phone service and acting like the pandemic is any kind of reason for that). Meanwhile my son has to sleep with us because theres nowhere else for him.
Its really unfortunate this is becoming such a hassle though - the bed is solid wood and incredibly sturdy. Assembly has been a bit fiddly but its because the hardware is very well thought out. The bed has a VERY STRONG chemical smell though. Id say this needs a good week or more to air out before anyone could sleep in the room.
Update: took several days but I did hear back from . Theyre out of stock of this part and have no idea when it will be available again. Yikes. Im sending this back and I suggest people steer clear of this furniture until they get this stuff sorted out.
First time Ive ever had a furniture part missing and their service department is non responsive
has decided to use the pandemic as a cop-out for not having telephone customer service (seriously? That is such a lame excuse, customer service can be done from home easily) and hasnt yet responded to my email or my part request for the missing part. My sons bed is missing a leg! They sent me a duplicate of the other side leg and they arent reversible so I cant finish putting it together. I already gave away his crib and started assembling this because I have never in my life had a furniture part missing until now. Never going to make that mistake again! So now we have to figure out what to do with this thing while we wait for them to get back to us via email (again I am so frustrated about them not having phone service and acting like the pandemic is any kind of reason for that). Meanwhile my son has to sleep with us because theres nowhere else for him. Its really unfortunate this is becoming such a hassle though - the bed is solid wood and incredibly sturdy. Assembly has been a bit fiddly but its because the hardware is very well thought out. The bed has a VERY STRONG chemical smell though. Id say this needs a good week or more to air out before anyone could sleep in the room. Update: took several days but I did hear back from . Theyre out of stock of this part and have no idea when it will be available again. Yikes. Im sending this back and I suggest people steer clear of this furniture until they get this stuff sorted out.