This media center was quite a hassle due to shipping.
The first package was shipped out and almost made it to delivery. It took 3 weeks across the country and was unable to be delivered to my house due to damage / sent back to seller.
Customer service was immediately responsive and sent out a replacement, and gave me a small refund for the inconvenience.
Round two / package finally gets delivered to my house. I opened and inspected the product. Of course, the last panel (the most noticeable and forward facing slider drawer) had a baseball size crack. This showed the particle fibers in the board and didnt look great at all. Especially considering the time and money invested after nearly a month of waiting.
I informed customer service / they offered me a full refund in return / or a less then full but adequate refund to keep the product. I chose to keep the product. I was able to make the damage a little less noticeable with furniture repair wax / pens that filled in the cracks in the panel and made them a little more blended/less noticeable.
On the bright side / the product (when not damaged) looks excellent. Its also very sturdy. Quality and responsive customer service is the real winner here.
Customer Service
This media center was quite a hassle due to shipping. The first package was shipped out and almost made it to delivery. It took 3 weeks across the country and was unable to be delivered to my house due to damage / sent back to seller. Customer service was immediately responsive and sent out a replacement, and gave me a small refund for the inconvenience. Round two / package finally gets delivered to my house. I opened and inspected the product. Of course, the last panel (the most noticeable and forward facing slider drawer) had a baseball size crack. This showed the particle fibers in the board and didnt look great at all. Especially considering the time and money invested after nearly a month of waiting. I informed customer service / they offered me a full refund in return / or a less then full but adequate refund to keep the product. I chose to keep the product. I was able to make the damage a little less noticeable with furniture repair wax / pens that filled in the cracks in the panel and made them a little more blended/less noticeable. On the bright side / the product (when not damaged) looks excellent. Its also very sturdy. Quality and responsive customer service is the real winner here.