Broken after 2 months of use, but replacement part sent quickly
My 10 yr old son enjoyed this trampoline and we were initially quite happy with the purchase, however just two months after we got it the straps which attach the trampoline to the springs have started tearing out. The stitching just doesnt seem to be strong enough, especially considering this was only used by a child, and it supposedly has a 400lb weight limit. I was surprised with the responsiveness of the customer service team of the seller. I had a response in less than 24 hours, and a replacement mat within 3 days. We were back in business after 10 minutes to replace the jumping mat. Hopefully this one lasts more than two months this time!
Broken after 2 months of use, but replacement part sent quickly
My 10 yr old son enjoyed this trampoline and we were initially quite happy with the purchase, however just two months after we got it the straps which attach the trampoline to the springs have started tearing out. The stitching just doesnt seem to be strong enough, especially considering this was only used by a child, and it supposedly has a 400lb weight limit. I was surprised with the responsiveness of the customer service team of the seller. I had a response in less than 24 hours, and a replacement mat within 3 days. We were back in business after 10 minutes to replace the jumping mat. Hopefully this one lasts more than two months this time!