Will keep you updated on customer service response
Customer service was aming. Sent me a replacement part with no issues after I reached out!!
I actually purchased this trampoline for my 10/year/old son since getting outside for exercise has been minimal due to Covid and the weather. About six months in the leg on the bottom of the trampoline stripped completely. Seemed like a good trampoline at first but if this is designed for adult exercise I would think it would be sturdy enough for a 10/year/old to jump on. Unfortunately, the leg is now completely stripped and it is the leg that secures the handle bar in place, so stability is completely gone for him. Definitely a safety hard now. Trying to find replacement legs and having a hard time finding a match.
Update: I sent an email to the company and they contacted me within an hour and stated that they submitted an order for a replacement leg. Will keep you updated on whats to follow
Seemed great at first great customer service
Will keep you updated on customer service response Customer service was aming. Sent me a replacement part with no issues after I reached out!! I actually purchased this trampoline for my 10/year/old son since getting outside for exercise has been minimal due to Covid and the weather. About six months in the leg on the bottom of the trampoline stripped completely. Seemed like a good trampoline at first but if this is designed for adult exercise I would think it would be sturdy enough for a 10/year/old to jump on. Unfortunately, the leg is now completely stripped and it is the leg that secures the handle bar in place, so stability is completely gone for him. Definitely a safety hard now. Trying to find replacement legs and having a hard time finding a match. Update: I sent an email to the company and they contacted me within an hour and stated that they submitted an order for a replacement leg. Will keep you updated on whats to follow