EDIT: Company reached out to state improvements in manufacturing have been made and sent a brand new unit. We are thrilled and the children are once again bouncing for joy. This kind of customer service was unexpected and very, very appreciated. 10 out of 10 would recommend. Purchased end of January. Fabulous until mid October when one leg (that the handle piggy backs on) cracked at the solder and created a catastrophic tilt. It has been used by two kids. One approx 30lbs. One approx 90/100lbs. The weight limit is 300lbs so I dont know what happened. The return window is closed.
A customer service/joint failure
EDIT: Company reached out to state improvements in manufacturing have been made and sent a brand new unit. We are thrilled and the children are once again bouncing for joy. This kind of customer service was unexpected and very, very appreciated. 10 out of 10 would recommend. Purchased end of January. Fabulous until mid October when one leg (that the handle piggy backs on) cracked at the solder and created a catastrophic tilt. It has been used by two kids. One approx 30lbs. One approx 90/100lbs. The weight limit is 300lbs so I dont know what happened. The return window is closed.