Assembled it December 2020 and used every day until May 2021 when I started getting ridiculous lower back pain because only my lower back was sagging when sleeping. I knew it wasnt my mattress which was brand new and purchased at the same time as the frame, and also the ends where the mattress was supported by the frame properly didnt have any sagging issues. I believe the cause is that the frame doesnt have any center support beams. When I took the mattress off, I could lean on the center slats with my hands and the frame would dip down (Im a 130 lb woman for reference) in the middle. No clue why it suddenly started happening now, I dont see any cracks in the frame or anything, and its just me and my 13 lb dog sleeping on the bed. Also the spec sheet is wrong. Side/middle clearance states 11.5 but its actually 12 when measured. Im hoping the support beams I added under the middle slats will prop me up otherwise this is a very expensive, crappy bed frame!
EDIT 6/30/21: Contacted the customer service to see if I could get a replacement under warranty. The customer service responded promptly to send me a new frame as well as additional center legs to support the center beam. Very impressed with the customer service. Hopefully, with the center legs, I wont have any additional problems. Will update to 5 stars if I see no problems in 6 months.
Dont buy queen size or larger! (Revised 6/30/21)
Assembled it December 2020 and used every day until May 2021 when I started getting ridiculous lower back pain because only my lower back was sagging when sleeping. I knew it wasnt my mattress which was brand new and purchased at the same time as the frame, and also the ends where the mattress was supported by the frame properly didnt have any sagging issues. I believe the cause is that the frame doesnt have any center support beams. When I took the mattress off, I could lean on the center slats with my hands and the frame would dip down (Im a 130 lb woman for reference) in the middle. No clue why it suddenly started happening now, I dont see any cracks in the frame or anything, and its just me and my 13 lb dog sleeping on the bed. Also the spec sheet is wrong. Side/middle clearance states 11.5 but its actually 12 when measured. Im hoping the support beams I added under the middle slats will prop me up otherwise this is a very expensive, crappy bed frame! EDIT 6/30/21: Contacted the customer service to see if I could get a replacement under warranty. The customer service responded promptly to send me a new frame as well as additional center legs to support the center beam. Very impressed with the customer service. Hopefully, with the center legs, I wont have any additional problems. Will update to 5 stars if I see no problems in 6 months.