The first suitcase had a zipper in the internal lining. This zipper was broken on the first one, gaping open on both sides of the zipper foot. I hadnt seen a zipper like this before and thought the foot was also inside/out, so I sent the suitcase back.
Then I got a suitcase of another brand with the zipper foot facing the same way. Apparently thats how they go. If Id known that, I would have worked the zipper foot up and down on the first suitcase to see if it would re/knit the zipper before I sent it back (since that zipper is not one that would ever have any strain on it). But I didnt know.
The replacement suitcase has no zipper in that part of the lining, which removes the whole problem.
Ive raised my rating, but still docked them a star because the first zipper was broken and yet the tags had made such a big deal of the zippers being inspected before shipment.
broken zipper
The first suitcase had a zipper in the internal lining. This zipper was broken on the first one, gaping open on both sides of the zipper foot. I hadnt seen a zipper like this before and thought the foot was also inside/out, so I sent the suitcase back. Then I got a suitcase of another brand with the zipper foot facing the same way. Apparently thats how they go. If Id known that, I would have worked the zipper foot up and down on the first suitcase to see if it would re/knit the zipper before I sent it back (since that zipper is not one that would ever have any strain on it). But I didnt know. The replacement suitcase has no zipper in that part of the lining, which removes the whole problem. Ive raised my rating, but still docked them a star because the first zipper was broken and yet the tags had made such a big deal of the zippers being inspected before shipment.