Im updating my original 1/star review due to the zipper breaking during the first use, because customer service reached out to me with a reasonable solution. They offered a refund, which I initially didnt accept until I was assured that they are fixing the zipper problem. Here is what they relayed regarding the zipper:
Firstly, we have already reported relevant issues with the design department and look forward to continuously improving the quality.
Secondly, our company pays great attention to the problems you mentioned, and has submitted it to the purchasing department to actively look for higher quality zippers.
Thirdly, the relevant quality inspection departments have implemented more stringent inspection standards to prevent our valued customers from receiving such products.
Moreover, once there is a quality problem, our company will definitely take the relevant responsibilities and actively provide solutions for our valued guests.
Original Review which ha been revised: After the first use, the zipper broke and its not at all well/constructed. This brand is very cheaply made. I buy multiple suitcases throughout the year because my family does so much traveling, and this brand hits the top 2 worst suitcase brands to buy.
ZIPPER BROKE ON FIRST USE
Im updating my original 1/star review due to the zipper breaking during the first use, because customer service reached out to me with a reasonable solution. They offered a refund, which I initially didnt accept until I was assured that they are fixing the zipper problem. Here is what they relayed regarding the zipper: Firstly, we have already reported relevant issues with the design department and look forward to continuously improving the quality. Secondly, our company pays great attention to the problems you mentioned, and has submitted it to the purchasing department to actively look for higher quality zippers. Thirdly, the relevant quality inspection departments have implemented more stringent inspection standards to prevent our valued customers from receiving such products. Moreover, once there is a quality problem, our company will definitely take the relevant responsibilities and actively provide solutions for our valued guests. Original Review which ha been revised: After the first use, the zipper broke and its not at all well/constructed. This brand is very cheaply made. I buy multiple suitcases throughout the year because my family does so much traveling, and this brand hits the top 2 worst suitcase brands to buy.