Good customer Service. Good product for the price point
Product is easy to put together. It takes a bit of time if you are working by yourself, and you will need someone to help you hold pieces or lift the top onto the bottom at some point. Bunk bed is sturdy when it gets put together. Our daughters are little right now so its plenty sturdy for them. You could easily add another cross piece or plywood for more support as they get older if need be. My wife and daughter were both on the top bunk and it held them easily. They recommend a 6 inch mattress in the top. We currently have an 8 inch mattress at the top. The guardrail might offer a little more protection with the 6 inch mattress if you are worried about that. But it still blocks the kids from rolling out even with an 8 inch mattress.
Two pieces were cracked in shipping. Looks like the box got damaged, and so two pieces on the top were split. I communicated with the company and they quickly settled with a partial refund, and I fixed the splits myself. This is what I asked for. They would have refunded the full amount for a return, but we wanted to keep the bunk bed since its difficult to find a full over full bunkbed. They responded quickly via email and agreed. Excellent!
Good customer Service. Good product for the price point
Product is easy to put together. It takes a bit of time if you are working by yourself, and you will need someone to help you hold pieces or lift the top onto the bottom at some point. Bunk bed is sturdy when it gets put together. Our daughters are little right now so its plenty sturdy for them. You could easily add another cross piece or plywood for more support as they get older if need be. My wife and daughter were both on the top bunk and it held them easily. They recommend a 6 inch mattress in the top. We currently have an 8 inch mattress at the top. The guardrail might offer a little more protection with the 6 inch mattress if you are worried about that. But it still blocks the kids from rolling out even with an 8 inch mattress. Two pieces were cracked in shipping. Looks like the box got damaged, and so two pieces on the top were split. I communicated with the company and they quickly settled with a partial refund, and I fixed the splits myself. This is what I asked for. They would have refunded the full amount for a return, but we wanted to keep the bunk bed since its difficult to find a full over full bunkbed. They responded quickly via email and agreed. Excellent!