Easy to read assembly instructions, nothing damaged out of the box. Took me about 20 mins to put together probably less. Cant really give it a 5 though. While back support is what I was looking for, made from metal and not plastic, it only has a single t shape support and may look crooked after assembly. still it did hold up my 270lbs body Still standing after a few weeks of use so far. The neck support is the one I cant get behind, gives me a headache having it on. Massage lower back pillow is pretty much a vibrator and while cable is pretty much good enough for my use, it isnt too long and may be disconnected or pulled if you forget while moving chair or have a bigger office to roll around. On that note, wish they would provide a pocket to stow cable into while not using it for easy access use.
Works Great
Easy to read assembly instructions, nothing damaged out of the box. Took me about 20 mins to put together probably less. Cant really give it a 5 though. While back support is what I was looking for, made from metal and not plastic, it only has a single t shape support and may look crooked after assembly. still it did hold up my 270lbs body Still standing after a few weeks of use so far. The neck support is the one I cant get behind, gives me a headache having it on. Massage lower back pillow is pretty much a vibrator and while cable is pretty much good enough for my use, it isnt too long and may be disconnected or pulled if you forget while moving chair or have a bigger office to roll around. On that note, wish they would provide a pocket to stow cable into while not using it for easy access use.