This was my first gaming chair and it shipped and was delivered much faster than the expected date. Chair looks nice and is well designed. Setup took less than 30 minutes and went by without any issues. The armrest is nice and well padded, neck and back support are soft but firm. Chair adjusts 180 degrees and has a foot rest that extends well to my height. The massage function was a nice touch up giving the chair a premium feel to it without a premium price tag.
However, the backrest came with several punctures in the leather. I emailed chair using the email provided in the instructions and they responded the following day and sent out a replacement backrest within a few weeks. The prompt reply and resolution of their customer service is what won me over. I saw other reviews mention the tears but if you email the company they will help you out and for that reason they deserve 5 stars for great customer service, response and an excellent gaming chair.
Comfortable and Great Service
This was my first gaming chair and it shipped and was delivered much faster than the expected date. Chair looks nice and is well designed. Setup took less than 30 minutes and went by without any issues. The armrest is nice and well padded, neck and back support are soft but firm. Chair adjusts 180 degrees and has a foot rest that extends well to my height. The massage function was a nice touch up giving the chair a premium feel to it without a premium price tag. However, the backrest came with several punctures in the leather. I emailed chair using the email provided in the instructions and they responded the following day and sent out a replacement backrest within a few weeks. The prompt reply and resolution of their customer service is what won me over. I saw other reviews mention the tears but if you email the company they will help you out and for that reason they deserve 5 stars for great customer service, response and an excellent gaming chair.