Update: Costumer service was really good and addressed my concerns in a timely manner. The damaged part of the chair was replaced within two weeks. I really like this chair otherwise.
This was my first gaming chair. I was really excited for this one. It was delivered today (4th May 2021). While assembling the parts I saw the tear on the left side of the back. I am so so disappointment with their service and material quality, I would not even give one star. I just lost my trust in their quality.
Update: Satisfied with costumer service
Update: Costumer service was really good and addressed my concerns in a timely manner. The damaged part of the chair was replaced within two weeks. I really like this chair otherwise. This was my first gaming chair. I was really excited for this one. It was delivered today (4th May 2021). While assembling the parts I saw the tear on the left side of the back. I am so so disappointment with their service and material quality, I would not even give one star. I just lost my trust in their quality.