Id give this a 5 star, but when contacting the seller about the shipping time being changed they were rude. I ordered this on Dec 5th and the item didnt arrive until the 23rd. Instead of apologizing for the delay, the seller told me that I could wait. I was going out of town when the shipping changed to a time we wouldnt be home so this was concerning. The shipping never updated until 2 days before it arrived on the 23rd in time for Christmas which was also in time for our arrival back home. At the end of the day it worked out, but in the future the seller needs to work on their customer service. Leave out the part about thinking we can wait and just apologize for the delay and inconvenience. Overall, the assembly was easy enough for my teen to put together. The chair looks great and my son says its comfortable.
Great chair not so great customer service
Id give this a 5 star, but when contacting the seller about the shipping time being changed they were rude. I ordered this on Dec 5th and the item didnt arrive until the 23rd. Instead of apologizing for the delay, the seller told me that I could wait. I was going out of town when the shipping changed to a time we wouldnt be home so this was concerning. The shipping never updated until 2 days before it arrived on the 23rd in time for Christmas which was also in time for our arrival back home. At the end of the day it worked out, but in the future the seller needs to work on their customer service. Leave out the part about thinking we can wait and just apologize for the delay and inconvenience. Overall, the assembly was easy enough for my teen to put together. The chair looks great and my son says its comfortable.