Id give the bed 5 stars if the headboard didnt come bent. Extremely difficult to put together unless you have two people. Instructions arent bad, the bed is just awkward to assemble. Still trying to figure out how to get ahold of customer service to send a replacement headboard. Everything else about the bed once its assembled is great!!!. Very sturdy and squeak resistant.
Update:
Contacted customer service. I was told the factory couldnt send me a replacement headboard but I would have to instead return the whole frame. Considering it took 2 hours to assemble and the only problem was the headboard, I wasnt about to do that. Re-boxing and taking something that heavy to the UPS store is a whole other issue. Not to mention I need it to stay assembled as its for my grandma with balance issues.
My other option was to take a soft hammer (which I dont own and would have to buy) and hit the frame back into shape. Im sorry but this medal isnt going to bend with a soft hammer. Im also not going to spend more $money$ to fix a broken item.
The resolution was a $10 refund... Thanks? The bed is still functional and it is just a cosmetic issue for the most part. Ill survive but would have really appreciated to receive what I paid for. Customer service was quick and responsive but at the end of the day I received a broken item. This is why Im so nervous to order off.
Thanks?
Id give the bed 5 stars if the headboard didnt come bent. Extremely difficult to put together unless you have two people. Instructions arent bad, the bed is just awkward to assemble. Still trying to figure out how to get ahold of customer service to send a replacement headboard. Everything else about the bed once its assembled is great!!!. Very sturdy and squeak resistant. Update: Contacted customer service. I was told the factory couldnt send me a replacement headboard but I would have to instead return the whole frame. Considering it took 2 hours to assemble and the only problem was the headboard, I wasnt about to do that. Re-boxing and taking something that heavy to the UPS store is a whole other issue. Not to mention I need it to stay assembled as its for my grandma with balance issues. My other option was to take a soft hammer (which I dont own and would have to buy) and hit the frame back into shape. Im sorry but this medal isnt going to bend with a soft hammer. Im also not going to spend more $money$ to fix a broken item. The resolution was a $10 refund... Thanks? The bed is still functional and it is just a cosmetic issue for the most part. Ill survive but would have really appreciated to receive what I paid for. Customer service was quick and responsive but at the end of the day I received a broken item. This is why Im so nervous to order off.