The chair gets three stars for a good but average item, comfy enough and of reasonable quality. However the first one did not arrive so promptly and courteously sent a second. One of them arrived (cant tell which), but it had clearly been a return with assembly marks and missing casters. says no parts are available and to send it back (try for three?). Fortunately, the casters from the old chair fit and I chose to keep it. However, no parts availability is a very poor practice for an item, and disassembly, repackaging and shipping is an undesirable option. Still, kudos to for its replacement policy.
One Chair or Two?
The chair gets three stars for a good but average item, comfy enough and of reasonable quality. However the first one did not arrive so promptly and courteously sent a second. One of them arrived (cant tell which), but it had clearly been a return with assembly marks and missing casters. says no parts are available and to send it back (try for three?). Fortunately, the casters from the old chair fit and I chose to keep it. However, no parts availability is a very poor practice for an item, and disassembly, repackaging and shipping is an undesirable option. Still, kudos to for its replacement policy.