I was super excited to get this bed. It was half the price of a discontinued wired model I saw in a store and had really great reviews. We have had the bed for about a month and a half and its getting picked up today and I got a refund. A couple weeks after receiving the bed, it started making awful creaking/squeaking noises every single time youd move in the bed. So hard to sleep when every time someone moves, it makes a noise. I tried looking under the bed to see where the noise was coming from, and wasnt able to figure it out. I contacted the company and they werent much help. They asked for a picture of a tag off the bed (which I sent to him) and asked if I put WD40 on the bed. I told him I cant figure out where its coming from and he said hes never heard of this issue before. Pretty useless responses from the company.
In addition to that, the massage function is just a vibrating bed but it only lasts 15 minutes at a time. I wasnt able to figure out a way to get it to go longer than 15 minutes, if there even is a way.
There are 2 USB ports in the bed which were nice, but they are both on the same side. They should put one on each side.
Overall, a total bust for us.
Creaking/squeaking sounds
I was super excited to get this bed. It was half the price of a discontinued wired model I saw in a store and had really great reviews. We have had the bed for about a month and a half and its getting picked up today and I got a refund. A couple weeks after receiving the bed, it started making awful creaking/squeaking noises every single time youd move in the bed. So hard to sleep when every time someone moves, it makes a noise. I tried looking under the bed to see where the noise was coming from, and wasnt able to figure it out. I contacted the company and they werent much help. They asked for a picture of a tag off the bed (which I sent to him) and asked if I put WD40 on the bed. I told him I cant figure out where its coming from and he said hes never heard of this issue before. Pretty useless responses from the company. In addition to that, the massage function is just a vibrating bed but it only lasts 15 minutes at a time. I wasnt able to figure out a way to get it to go longer than 15 minutes, if there even is a way. There are 2 USB ports in the bed which were nice, but they are both on the same side. They should put one on each side. Overall, a total bust for us.