To be fair, this was a great chair until it wasn't. I bought this chair in March of 2021 for my diabetic father with severe mobility issues. The following July, the motor that operates the raise/lower and leg rest functions stopped working. Well within the 1 year manufacturers warranty, I cannot get Ashley furniture to fix the problem. My Dad weighed 180, well within the tolerance specified, and he was the only one to use it. Now, it seems I have a nearly $1,000 paper weight.
Ashley will not honor their warranty
To be fair, this was a great chair until it wasn't. I bought this chair in March of 2021 for my diabetic father with severe mobility issues. The following July, the motor that operates the raise/lower and leg rest functions stopped working. Well within the 1 year manufacturers warranty, I cannot get Ashley furniture to fix the problem. My Dad weighed 180, well within the tolerance specified, and he was the only one to use it. Now, it seems I have a nearly $1,000 paper weight.