Beautiful and huge, likely will have broken pieces
Will write additional/update review after a few months. Beautiful looking bed! The color is fantastic, the wood is gorgeous, but because it is pinewood it is more likely to break. That's just the nature of the wood.
Top bunk and the trundle perfectly fit a Twin Mattress, and the Full size bed we had fit snugly into the bottom bunk.
Most of the pieces came without blemish. There were a few that had dings or little indents but they aren't deal breakers for a person like me. There were 2 quite important pieces that both broke in the process of delivery. I wish would write Fragile on these boxes due to the ease of breaking (as mentioned before). My husband works for UPS so I know that if it says fragile they do try to be more careful. I will write about my return process after the bed setup process.
We got the actual bunkbed up with 2 people in about 4 hours total (not including the staircase). Not the easiest but not terrible.
We weren't able to put up the staircase as 2 very important pieces broke. Still waiting on the replacement pieces to build the staircase.
This bunkbed is huge!! Will look much better in a larger room but is fantastic even in a smaller room you just won't have too much space left over. Our kids room is a decent size for a smaller home so there's still a little more than half the room to play or move around in but it definitely is big!
We checked the instructions to return the pieces and get a replacement as we saw others mention they got their replacement pieces within a week of requesting it. Well I sent those 2 pieces back via UPS the same week and checked the tracker. Tracker said it arrived to the Arizona Amizon location just a few days later, March 27th. I waited and waited for something to happen or to just get the pieces but I only saw that it said we are waiting on your return I finally called 2 weeks later and the guy said to wait 2 more weeks... flustered and irritated I waited as asked. Nothing happened. The remark waiting for your return still showed. I even waited an extra week just in case but nothing. So I finally called again yesterday and it wasn't until I got upset over the phone (I tried to be very polite and understanding at first but the lady kept asking dumb questions) that they finally got me to the department in charge of large packages that they the guy simply said I'm sending your replacement today at no extra charge. Is there anything else I can do for you? I'm sorry but why would you charge me for something that you already got back????
Anyway it's in the mail now. Should arrive in a couple more days, and they are still asking me to send a return. So I'm sending back the box with the printed proof of the return of the original pieces inside. Haha I hope they like that.
Other than dealing with the replacement we LOVE this huge piece of furniture!!
Beautiful and huge, likely will have broken pieces
Will write additional/update review after a few months. Beautiful looking bed! The color is fantastic, the wood is gorgeous, but because it is pinewood it is more likely to break. That's just the nature of the wood. Top bunk and the trundle perfectly fit a Twin Mattress, and the Full size bed we had fit snugly into the bottom bunk. Most of the pieces came without blemish. There were a few that had dings or little indents but they aren't deal breakers for a person like me. There were 2 quite important pieces that both broke in the process of delivery. I wish would write Fragile on these boxes due to the ease of breaking (as mentioned before). My husband works for UPS so I know that if it says fragile they do try to be more careful. I will write about my return process after the bed setup process. We got the actual bunkbed up with 2 people in about 4 hours total (not including the staircase). Not the easiest but not terrible. We weren't able to put up the staircase as 2 very important pieces broke. Still waiting on the replacement pieces to build the staircase. This bunkbed is huge!! Will look much better in a larger room but is fantastic even in a smaller room you just won't have too much space left over. Our kids room is a decent size for a smaller home so there's still a little more than half the room to play or move around in but it definitely is big! We checked the instructions to return the pieces and get a replacement as we saw others mention they got their replacement pieces within a week of requesting it. Well I sent those 2 pieces back via UPS the same week and checked the tracker. Tracker said it arrived to the Arizona Amizon location just a few days later, March 27th. I waited and waited for something to happen or to just get the pieces but I only saw that it said we are waiting on your return I finally called 2 weeks later and the guy said to wait 2 more weeks... flustered and irritated I waited as asked. Nothing happened. The remark waiting for your return still showed. I even waited an extra week just in case but nothing. So I finally called again yesterday and it wasn't until I got upset over the phone (I tried to be very polite and understanding at first but the lady kept asking dumb questions) that they finally got me to the department in charge of large packages that they the guy simply said I'm sending your replacement today at no extra charge. Is there anything else I can do for you? I'm sorry but why would you charge me for something that you already got back???? Anyway it's in the mail now. Should arrive in a couple more days, and they are still asking me to send a return. So I'm sending back the box with the printed proof of the return of the original pieces inside. Haha I hope they like that. Other than dealing with the replacement we LOVE this huge piece of furniture!!