Update: 4/24/2020. The seller refunded the product in full and allowed us to keep it instead of shipping it back. We were able to resolve the defective piece and construct the frame. Several days into its use, it is working properly. Increased the rating to 3 stars due to resolution of the issue, though it was not an easy DIY solution.
Initial review: bought this because of the positive reviews referencing the quality of the product.
In fact, one of the support beams had holes drilled 1/4 inch off, which means nothing could be assembled properly.
The slats are also cheap plywood. They could have at least made them simple pine for sturdiness.
When trying to contact the seller they offered to send a new support beam in 30 days or give us a few dollars refund to drill our own holes. If we had wanted a DIY project we could have made one ourselves without bothering to buy a bed frame first.
When trying to return the item, the seller expects you to pay for postage. This is ridiculous since the item being defective is their fault, not ours. Cute design, but issues in execution. Not cat-friendly.
Came Defective, Resolved Appropriately
Update: 4/24/2020. The seller refunded the product in full and allowed us to keep it instead of shipping it back. We were able to resolve the defective piece and construct the frame. Several days into its use, it is working properly. Increased the rating to 3 stars due to resolution of the issue, though it was not an easy DIY solution. Initial review: bought this because of the positive reviews referencing the quality of the product. In fact, one of the support beams had holes drilled 1/4 inch off, which means nothing could be assembled properly. The slats are also cheap plywood. They could have at least made them simple pine for sturdiness. When trying to contact the seller they offered to send a new support beam in 30 days or give us a few dollars refund to drill our own holes. If we had wanted a DIY project we could have made one ourselves without bothering to buy a bed frame first. When trying to return the item, the seller expects you to pay for postage. This is ridiculous since the item being defective is their fault, not ours. Cute design, but issues in execution. Not cat-friendly.