The bed is nice looking we ordered the midnight blue. The instructions are not clear even though the instructions are pictures. One instruction says not leave a gap at the head and foot of the bed while positioning the slats but there is no way to do this. I did contact customer service and was told its okay to leave the gaps and this would not affect the safety of the bed and they would update their instructions. Customer service was prompt in answering any questions or concerns I had. Feeling some type of way about the bed being made in Vietnam when Maxwood furniture takes pride in being an American company. There are not enough slats to give good support. The predrilled holes to secure the slats to the bed were not complete so we had to make some adjustments. The wheels on the trundle bed do no lock so it slide pretty easy on low profile carpet. The trundle is very flimsy I wish I had just ordered 2 twin beds or bunk bed. The Trundle does not fit flush with the side of the bed so Im worried about my little ones fingers getting smashed. The slats on the headboard do not go all the way down so you can see the mattress on trundle bed it looks tacky. With normal wear Im not expecting this bed to last more than a year or two. Absolutely horrible customer service.
Expected a little more
The bed is nice looking we ordered the midnight blue. The instructions are not clear even though the instructions are pictures. One instruction says not leave a gap at the head and foot of the bed while positioning the slats but there is no way to do this. I did contact customer service and was told its okay to leave the gaps and this would not affect the safety of the bed and they would update their instructions. Customer service was prompt in answering any questions or concerns I had. Feeling some type of way about the bed being made in Vietnam when Maxwood furniture takes pride in being an American company. There are not enough slats to give good support. The predrilled holes to secure the slats to the bed were not complete so we had to make some adjustments. The wheels on the trundle bed do no lock so it slide pretty easy on low profile carpet. The trundle is very flimsy I wish I had just ordered 2 twin beds or bunk bed. The Trundle does not fit flush with the side of the bed so Im worried about my little ones fingers getting smashed. The slats on the headboard do not go all the way down so you can see the mattress on trundle bed it looks tacky. With normal wear Im not expecting this bed to last more than a year or two. Absolutely horrible customer service.