The weight of the box was very impressive. It is heavy material for particle board. This will be a nice Dresser for the space I have available and the price is right but there are a couple of issues to iron out first.
One of the drawer fronts is damaged and Ive had to send for a replacement part. That is of course if the company sends it to me.
The second issue is that I am one of those people who actually reads instructions and looks at those pictures. Many previous reviews complain of there only being pictures to go by. WELL, I dont have any instructions. Not even the pictures and that would have been very handy in deed.
Im going to have to guess on the steps necessary and hope I dont have to undo whatever I do. Particle board doesnt take kindly to repeated use of the same screw holes.
UPDATE: I filed a missing part claim with and they are sending out the broken drawer front. Super fast response, really easily to submit and itll be sent within 24 hours. THey also sent me an emailed copy of the instructions today (less than 8 hour response time). Id have to say theyve gone the distance to make the customer happy.
I am very satisfied with the customer service they provide. And I think once I get this dresser assembled Ill like it as well. Hope this helps everyone who is concerned about the service you recieve in the event something does get damaged in shipment.
THANK YOU
Impressed then Disappointed then.Impressed again!
The weight of the box was very impressive. It is heavy material for particle board. This will be a nice Dresser for the space I have available and the price is right but there are a couple of issues to iron out first. One of the drawer fronts is damaged and Ive had to send for a replacement part. That is of course if the company sends it to me. The second issue is that I am one of those people who actually reads instructions and looks at those pictures. Many previous reviews complain of there only being pictures to go by. WELL, I dont have any instructions. Not even the pictures and that would have been very handy in deed. Im going to have to guess on the steps necessary and hope I dont have to undo whatever I do. Particle board doesnt take kindly to repeated use of the same screw holes. UPDATE: I filed a missing part claim with and they are sending out the broken drawer front. Super fast response, really easily to submit and itll be sent within 24 hours. THey also sent me an emailed copy of the instructions today (less than 8 hour response time). Id have to say theyve gone the distance to make the customer happy. I am very satisfied with the customer service they provide. And I think once I get this dresser assembled Ill like it as well. Hope this helps everyone who is concerned about the service you recieve in the event something does get damaged in shipment. THANK YOU