This is an update from my previous post regarding the loft bed. After some back and forth the company provided me a full refund. Glad it worked out Frances was very helpful once I set the pictures the refund was provided the following day.
My daughter was very excited about this bed. Once we put it together and set her mattress up she slept in it. The next morning she let me know it was very hard to sleep in every time she moved the bed moved. We have it secured to the wall but have hard floors. Second night I noticed that even though the bed is rated at a capacity of 250 that even though she is 130 the center bars have no real support causing the bed to bow in the center. This making her back hurt. The metal bars just sit in the cut outs and have no center support brace. After her third night her body hurt so bad she has to start sleeping on the couch. Seller states you can return so I did start the return. Explained why we were returning it and they sent us a label. Problem is they didnt send a prepaid label and the bed is very heavy so it would be too expensive to return. Still working with to get this resolved. I have this bed packed up in my living room on a huge box just waiting for the company to do whats right and send me a label to return this product that we are unable to use for to misinformation in the products description.
update
This is an update from my previous post regarding the loft bed. After some back and forth the company provided me a full refund. Glad it worked out Frances was very helpful once I set the pictures the refund was provided the following day. My daughter was very excited about this bed. Once we put it together and set her mattress up she slept in it. The next morning she let me know it was very hard to sleep in every time she moved the bed moved. We have it secured to the wall but have hard floors. Second night I noticed that even though the bed is rated at a capacity of 250 that even though she is 130 the center bars have no real support causing the bed to bow in the center. This making her back hurt. The metal bars just sit in the cut outs and have no center support brace. After her third night her body hurt so bad she has to start sleeping on the couch. Seller states you can return so I did start the return. Explained why we were returning it and they sent us a label. Problem is they didnt send a prepaid label and the bed is very heavy so it would be too expensive to return. Still working with to get this resolved. I have this bed packed up in my living room on a huge box just waiting for the company to do whats right and send me a label to return this product that we are unable to use for to misinformation in the products description.