What amazing customer service. We received the 16ft trampoline for Christmas and waited until this week (April) to set it up due to the weather. We put the whole thing together in under 2 hours (the hook that was for the spring assembly did break but we jimmyrigged something just fine). After getting it put together we noticed a small hole in the bounce mat. I called and they had me email a picture. Right away they said they will send out a new one. I called yesterday and already have a tracking number for the new mat! I wish every company has such great customer service. Not super thrilled to take it apart and put it back together again but it is what it is.
The trampoline and net are great quality. The net is hooked every 6 inches on so on the bottom so no kids can fit through. Ive had problems with that on other nets but this one is great. Thanks !
Perfect customer service!
What amazing customer service. We received the 16ft trampoline for Christmas and waited until this week (April) to set it up due to the weather. We put the whole thing together in under 2 hours (the hook that was for the spring assembly did break but we jimmyrigged something just fine). After getting it put together we noticed a small hole in the bounce mat. I called and they had me email a picture. Right away they said they will send out a new one. I called yesterday and already have a tracking number for the new mat! I wish every company has such great customer service. Not super thrilled to take it apart and put it back together again but it is what it is. The trampoline and net are great quality. The net is hooked every 6 inches on so on the bottom so no kids can fit through. Ive had problems with that on other nets but this one is great. Thanks !