Exceeded our expectations / especially customer service
I cant say enough good things about this bed or the company, Orien Life.
The loft bed comes in three boxes when shipped / unfortunately the delivery company misplaced one of the boxes and their claim process was very frustrating and not very helpful at all.
Fortunately I reached out the the seller, who immediately wrote back and contacted the shipping company. They told me they would make sure to oversee the claims process with the delivery company and would immediately and out a replacement box if the original could not be located.
The missing box showed up that same day (less than 4 hours after contacting Orien).
With all three boxes now delivered I began installing the bed. Setup was so easy. All the hardware and bed parts are labeled and each box included a copy of the assembly instructions. Small well/thought things like this go a long way for me.
I had my 11 yr old daughter help me assemble this bed and it took much less time than I anticipated. We had the bed assembled in under an hour.
The construction of this loft is sturdy and solid. As is the top coat of paint on the wooden parts / the finish has a very durable finish that is very resistant to scratching or denting. (I dropped one of the corner posts and it hit the side of a table hard while assembling / not even a scratch)
For how rugged and high quality this bed is, this bed is a steal at this price.
My daughter loves this bed / and we both love the bottom table/to/bed feature. This bed converts to a bunk bed in less than a minute.
I would buy again just because of how excellent the customer service is, but the quality and ease of setup made this one of the best furniture purchases we have made since moving into our new home.
Absolutely love this bed and company and Im sure you will too. Love this product. No issues.
Exceeded our expectations / especially customer service
I cant say enough good things about this bed or the company, Orien Life. The loft bed comes in three boxes when shipped / unfortunately the delivery company misplaced one of the boxes and their claim process was very frustrating and not very helpful at all. Fortunately I reached out the the seller, who immediately wrote back and contacted the shipping company. They told me they would make sure to oversee the claims process with the delivery company and would immediately and out a replacement box if the original could not be located. The missing box showed up that same day (less than 4 hours after contacting Orien). With all three boxes now delivered I began installing the bed. Setup was so easy. All the hardware and bed parts are labeled and each box included a copy of the assembly instructions. Small well/thought things like this go a long way for me. I had my 11 yr old daughter help me assemble this bed and it took much less time than I anticipated. We had the bed assembled in under an hour. The construction of this loft is sturdy and solid. As is the top coat of paint on the wooden parts / the finish has a very durable finish that is very resistant to scratching or denting. (I dropped one of the corner posts and it hit the side of a table hard while assembling / not even a scratch) For how rugged and high quality this bed is, this bed is a steal at this price. My daughter loves this bed / and we both love the bottom table/to/bed feature. This bed converts to a bunk bed in less than a minute. I would buy again just because of how excellent the customer service is, but the quality and ease of setup made this one of the best furniture purchases we have made since moving into our new home. Absolutely love this bed and company and Im sure you will too. Love this product. No issues.