I fell in love with the style of . I am a single mom and a teacher, so I found the price point and quality well within my budget. I recently purchased my first home and desperately needed furniture to fill our home. I ordered the storage cabinet with the purpose to use it as a t.v. stand. When the order arrived, the box was really beat up. It was taped to try to fix some of the damage done to the box. I unpacked the materials and noticed there was some damage to the pieces. Unfortunately, the damage was going to be visible when the unit was put together.
It was the weekend, but I thought I would try calling customer service anyways. To my surprise, a real live person answered the phone! I didnt have to go through a ton of prompts either. The person on the phone was apologetic, asked for my information, quickly found my order and asked how they could make it right. I didnt want my money back, I really, really loved the unit and just asked for replacement pieces. I emailed them pictures of the damage and they made everything right! I now have my storage cabinet in my new home and I cannot wait to purchase more pieces from to make our home, homey.
A few weeks later, they checked up on me to see how my cabinet was doing and to make sure I was still happy with the product.
Their products and customer service far exceeds any company I have ever dealt with.
Quality product and excellent customer service
I fell in love with the style of . I am a single mom and a teacher, so I found the price point and quality well within my budget. I recently purchased my first home and desperately needed furniture to fill our home. I ordered the storage cabinet with the purpose to use it as a t.v. stand. When the order arrived, the box was really beat up. It was taped to try to fix some of the damage done to the box. I unpacked the materials and noticed there was some damage to the pieces. Unfortunately, the damage was going to be visible when the unit was put together. It was the weekend, but I thought I would try calling customer service anyways. To my surprise, a real live person answered the phone! I didnt have to go through a ton of prompts either. The person on the phone was apologetic, asked for my information, quickly found my order and asked how they could make it right. I didnt want my money back, I really, really loved the unit and just asked for replacement pieces. I emailed them pictures of the damage and they made everything right! I now have my storage cabinet in my new home and I cannot wait to purchase more pieces from to make our home, homey. A few weeks later, they checked up on me to see how my cabinet was doing and to make sure I was still happy with the product. Their products and customer service far exceeds any company I have ever dealt with.