The trampoline is everything I could ask for, but as someone who normally does not leave reviews, I felt like I needed to share my experience here.
After a few months of use, the rubber protectors on the legs of the trampoline had started to get worn down. This made the trampoline wobblier than usual. I reached out to the company through wondering if there was a way to order additional replacement rubber protectors.
They promptly told me they would replace the protectors for me free of charge. All I needed to do was take a couple of pictures of the damaged legs and provide my address. I was incredibly impressed by this level of service.
The trampoline itself is otherwise pretty good too. My two kids (aged 2 and 4.5) have lots of fun jumping up and down on it.
World/class service
The trampoline is everything I could ask for, but as someone who normally does not leave reviews, I felt like I needed to share my experience here. After a few months of use, the rubber protectors on the legs of the trampoline had started to get worn down. This made the trampoline wobblier than usual. I reached out to the company through wondering if there was a way to order additional replacement rubber protectors. They promptly told me they would replace the protectors for me free of charge. All I needed to do was take a couple of pictures of the damaged legs and provide my address. I was incredibly impressed by this level of service. The trampoline itself is otherwise pretty good too. My two kids (aged 2 and 4.5) have lots of fun jumping up and down on it.