1.issue/ pictured package box. The bed is quite heavy to use no protective corners not paddingthin plastic wrap doesnt count cause is for eateries and not for transportation. The box arrived whipped open on one side.
2 nd issue/ labeling.
Wrong labeling numbers, that doesnt go with instructions, NO LABLELS for screws and part of the screws were just dropped loose in the little brown box that wasnt even taped properly, so the screws went all over the place raining out of the bottom from that box.geesbecause of the mislabeled parts the assembly took 3 days. Seriously!
Good part : the service line is good and very prompt on reply.
Their weak part they do NOT look up your order and so they ask YOU to give them the info that they should already have about the parts.so.very little help and big slow back for our daughters bedroom.
But heythe bed ALMOST fits in her room, she is happy.
Lastly: parents, be aware the loft bed is NOT high, so the 5yo will need to bend and crawl under it area and you will need to provide with safety bump proves around the bed frame, to secure safe entrance and exit the space however is nice. Its wide enough to fit two kids on it and the stairs have 1 shelf where to place books or store toys, and enough space to fit in flat topped play kitchen, a toytrunk and a toy house.
New addition: the screws has to be checked on every next month, because the bed is VERY wobbly! Read reviews about this product from various buyers/ same problem! I have to say Im pretty disappointed so far.
mixed
1.issue/ pictured package box. The bed is quite heavy to use no protective corners not paddingthin plastic wrap doesnt count cause is for eateries and not for transportation. The box arrived whipped open on one side. 2 nd issue/ labeling. Wrong labeling numbers, that doesnt go with instructions, NO LABLELS for screws and part of the screws were just dropped loose in the little brown box that wasnt even taped properly, so the screws went all over the place raining out of the bottom from that box.geesbecause of the mislabeled parts the assembly took 3 days. Seriously! Good part : the service line is good and very prompt on reply. Their weak part they do NOT look up your order and so they ask YOU to give them the info that they should already have about the parts.so.very little help and big slow back for our daughters bedroom. But heythe bed ALMOST fits in her room, she is happy. Lastly: parents, be aware the loft bed is NOT high, so the 5yo will need to bend and crawl under it area and you will need to provide with safety bump proves around the bed frame, to secure safe entrance and exit the space however is nice. Its wide enough to fit two kids on it and the stairs have 1 shelf where to place books or store toys, and enough space to fit in flat topped play kitchen, a toytrunk and a toy house. New addition: the screws has to be checked on every next month, because the bed is VERY wobbly! Read reviews about this product from various buyers/ same problem! I have to say Im pretty disappointed so far.