I order the Large Rifle Safe and it arrived with a few dents, nothing major but they were there. It seeps well built and sturdy, but you definitely need to anchor it because it can be easily tipped off if not.
Now to the customer service part. I was preparing the wall anchoring and need it to move the safe, left the keys on the bed, and went to get my drill. During my brief absence, one of my kids started playing with the keys and put them inside the safe (this is a great confirmation of why you need a safe when kids are around). I did not notice the keys were inside, locked the door and moved it, so now it was all locked up and I havent even put batteries on yet! After a few desperate attempts to open it and a bit of a fit. I contacted the email on the instructions, send a picture of the serial number, and a week or so later I got the new keys. They were super responsive and fast in my opinion.
I may do an update once I have had iit installed and working for a few months.
Great custumer service!
I order the Large Rifle Safe and it arrived with a few dents, nothing major but they were there. It seeps well built and sturdy, but you definitely need to anchor it because it can be easily tipped off if not. Now to the customer service part. I was preparing the wall anchoring and need it to move the safe, left the keys on the bed, and went to get my drill. During my brief absence, one of my kids started playing with the keys and put them inside the safe (this is a great confirmation of why you need a safe when kids are around). I did not notice the keys were inside, locked the door and moved it, so now it was all locked up and I havent even put batteries on yet! After a few desperate attempts to open it and a bit of a fit. I contacted the email on the instructions, send a picture of the serial number, and a week or so later I got the new keys. They were super responsive and fast in my opinion. I may do an update once I have had iit installed and working for a few months.