I got my moneys worth. This was exactly what my daughter wanted. Fairly easy to put together, though 2 people are needed for some parts.
A piece was broken when we took it out of the box. Called the number in the instructions but it was a Sunday so they were closed. Went to the website where I was able to fill out a replacement part request. Within a few hours I was contacted by email for proof of purchase. A new part was sent out the next day, Monday, and it came on Thursday.
A nice, sturdy bed. Good for the price.
Great customer service
I got my moneys worth. This was exactly what my daughter wanted. Fairly easy to put together, though 2 people are needed for some parts. A piece was broken when we took it out of the box. Called the number in the instructions but it was a Sunday so they were closed. Went to the website where I was able to fill out a replacement part request. Within a few hours I was contacted by email for proof of purchase. A new part was sent out the next day, Monday, and it came on Thursday. A nice, sturdy bed. Good for the price.