This couch is so unbelievably cheap. Id say you get what you pay for, but its not worth half the $400 I paid. I was trying to find something small to fit in my dads new assisted living space. I swear it feels like a cardboard frame, the feet are plastic, and the fabric is really uncomfortable and scratchy. The cushions after 72 hours are still all wonky from being compressed. Horrible purchase I regret wholeheartedly.
The couch is comfortable however you sink all the in it when you get close to the middle. It has no support. To be comfortable for your back you have to sit on the sides with your arm on the armrests. I think the springs or coils have to be stronger since they are very weak and I only weigh 150. But it is comfortable and not hard. The back cushions fall over a lot sorta like in the picture since they dont have Velcro on the back like the bottom cushions. Other than these issues it would be a 5 star couch but I can only give it a 3 star review
Overall, we decided to keep the sofa, and after a few weeks are satisfied with how everything worked out, but it wasnt a seamless process. QC may be an issue with this brand. Also, would buy it again at our price ($600), but not for twice that, which is what its going for now.
Buying a couch online is risky, but given the pandemic and all the restrictions on stores being open we decided to roll the dice, especially since offers a 30 day return window.
A few things to mention:
-Color: We went with the dark blue option, but its not nearly as dark as the pictures. Wouldve preferred the color in the photos, but we were pleasantly surprised with the level of heather in the fabric. Not a dealbreaker though.
-Quality/construction: The first couch we received had a major frame issue -- one side of the couch was too long so the frame didnt sit flush. All 4 legs didnt touch the ground, so we exchanged it. The replacement couch was much better -- solid wood frame and constructed well with no structural issues. Wasnt crazy about the staples at the bottom of the frame holding the upholstery, but not unusual for a couch at this price point.
-Assembly: Take 5-10 mins, very easy.
-Process: The order/delivery process was very easy and the delivery companies were communicative. Like I mentioned earlier, the first couch had major issues, so we had to schedule an exchange. The easy thing was that the delivery company took the first couch, so we didnt have to schedule 2 separate visits. A bit of a headache regardless, but made it relatively painless.
For folks on the fence, I would pull the trigger if you can get a good deal (less than $800, there are major price swings for this model), and if youre not married to the exact color in the photos.
what a piece of junk the holes dont line up period. one of the holes was way to big, you cant even try this thing out cause you cant put it together, been doing construction 15 years, and this product was ruined by someone at the factory drilling out the holes hes a mile off. legit 2 or 3 inches away from the line up.............. thank you for wasting everyones time the ups driver my time to get it 75 percent together...... and have to take it a part then now waste my time waiting for ups man.................. this product is disgusting save your money folks go get a real couch
First of all, NEVER purchase anything from the company known as True Innovations. Ill definitely be doing more research into my next furniture purchase as it seems like this company rebrands their crap with trusted brand names like . The zippers on the cushion covers were of such low quality they BOTH broke as I was setting up the couch. Honestly, I have never seen such weak zippers in my life. At first I thought no big deal Ill just call customer service and order a new cushion cover. Big mistake. I was on hold for TWO HOURS, and when I finally was the next caller in line they disconnected the call. After some research I saw this is a recurring problem other customers have had due to problems with their IT department but it clearly hasnt been fixed in months. I guess Im stuck with this couch for now, but in the future look VERY VERY carefully to make sure youre not buying a product that is involved with the company True Innovations.
We had this couch for less than 72 hours when the buyers remorse set in. The couch is very pretty but as you get closer you see the flaws- skewed stitching lines, mis-colored legs, and no mater how much we fluff and try shape the cushions, they never fully take their shape. The couch is comfy at first but after awhile our backs hurt and the way the seat tips backwards puts a lot of pressure on the lower back in an odd way. The chaise lounge cushion never fully flattens down and tips up quite a bit, then trying to keep it centered on the ottoman became the next challenge. We unfortunately will be retuning this since $1200 is a big chunk of change to spend on a couch that is so-so.
This sofa is gorgeous and comfortable. The color is exactly what I was looking for.
My only complaint about this product was the shipping situation. I received this sofa 3 weeks after I purchased it, after 3 calls to and 3 calls to the courier and a ton of misleading information about the delivery dates. The most astounding thing was that could not tell me where the sofa was for almost 2 weeks because it had been shipped but had not arrived to the courier. Not being able to locate and provide an eta for my very expensive sofa seems extremely odd given I can usually track a roll of toilet paper from the warehouse to my door and every step in between. I also had to BEG for it to be delivered to my apartment door instead of left downstairs despite the language on the website saying they would do so.
Overall - great product, but they need to iron out the logistics.
Reviews
Disposable couch?
This couch is so unbelievably cheap. Id say you get what you pay for, but its not worth half the $400 I paid. I was trying to find something small to fit in my dads new assisted living space. I swear it feels like a cardboard frame, the feet are plastic, and the fabric is really uncomfortable and scratchy. The cushions after 72 hours are still all wonky from being compressed. Horrible purchase I regret wholeheartedly.
Great for smaller spaces
Great couch. Love seat fits two comfortably.
No support and springs are very weak
The couch is comfortable however you sink all the in it when you get close to the middle. It has no support. To be comfortable for your back you have to sit on the sides with your arm on the armrests. I think the springs or coils have to be stronger since they are very weak and I only weigh 150. But it is comfortable and not hard. The back cushions fall over a lot sorta like in the picture since they dont have Velcro on the back like the bottom cushions. Other than these issues it would be a 5 star couch but I can only give it a 3 star review
Happy with the sofa, but YMMV based on price
Overall, we decided to keep the sofa, and after a few weeks are satisfied with how everything worked out, but it wasnt a seamless process. QC may be an issue with this brand. Also, would buy it again at our price ($600), but not for twice that, which is what its going for now. Buying a couch online is risky, but given the pandemic and all the restrictions on stores being open we decided to roll the dice, especially since offers a 30 day return window. A few things to mention: -Color: We went with the dark blue option, but its not nearly as dark as the pictures. Wouldve preferred the color in the photos, but we were pleasantly surprised with the level of heather in the fabric. Not a dealbreaker though. -Quality/construction: The first couch we received had a major frame issue -- one side of the couch was too long so the frame didnt sit flush. All 4 legs didnt touch the ground, so we exchanged it. The replacement couch was much better -- solid wood frame and constructed well with no structural issues. Wasnt crazy about the staples at the bottom of the frame holding the upholstery, but not unusual for a couch at this price point. -Assembly: Take 5-10 mins, very easy. -Process: The order/delivery process was very easy and the delivery companies were communicative. Like I mentioned earlier, the first couch had major issues, so we had to schedule an exchange. The easy thing was that the delivery company took the first couch, so we didnt have to schedule 2 separate visits. A bit of a headache regardless, but made it relatively painless. For folks on the fence, I would pull the trigger if you can get a good deal (less than $800, there are major price swings for this model), and if youre not married to the exact color in the photos.
Junk Junk Destoryed at factory
what a piece of junk the holes dont line up period. one of the holes was way to big, you cant even try this thing out cause you cant put it together, been doing construction 15 years, and this product was ruined by someone at the factory drilling out the holes hes a mile off. legit 2 or 3 inches away from the line up.............. thank you for wasting everyones time the ups driver my time to get it 75 percent together...... and have to take it a part then now waste my time waiting for ups man.................. this product is disgusting save your money folks go get a real couch
Hard pass next time.
Upon unboxing and starting to asseble we noticed the one side is upholstered backwards and the holes were misplaced for assembly.
Terrible couch, terrible customer service
First of all, NEVER purchase anything from the company known as True Innovations. Ill definitely be doing more research into my next furniture purchase as it seems like this company rebrands their crap with trusted brand names like . The zippers on the cushion covers were of such low quality they BOTH broke as I was setting up the couch. Honestly, I have never seen such weak zippers in my life. At first I thought no big deal Ill just call customer service and order a new cushion cover. Big mistake. I was on hold for TWO HOURS, and when I finally was the next caller in line they disconnected the call. After some research I saw this is a recurring problem other customers have had due to problems with their IT department but it clearly hasnt been fixed in months. I guess Im stuck with this couch for now, but in the future look VERY VERY carefully to make sure youre not buying a product that is involved with the company True Innovations.
Looks great (from afar)
We had this couch for less than 72 hours when the buyers remorse set in. The couch is very pretty but as you get closer you see the flaws- skewed stitching lines, mis-colored legs, and no mater how much we fluff and try shape the cushions, they never fully take their shape. The couch is comfy at first but after awhile our backs hurt and the way the seat tips backwards puts a lot of pressure on the lower back in an odd way. The chaise lounge cushion never fully flattens down and tips up quite a bit, then trying to keep it centered on the ottoman became the next challenge. We unfortunately will be retuning this since $1200 is a big chunk of change to spend on a couch that is so-so.
low rider
Sofa is to low to the floor.
Great sofa, bad shipping experience
This sofa is gorgeous and comfortable. The color is exactly what I was looking for. My only complaint about this product was the shipping situation. I received this sofa 3 weeks after I purchased it, after 3 calls to and 3 calls to the courier and a ton of misleading information about the delivery dates. The most astounding thing was that could not tell me where the sofa was for almost 2 weeks because it had been shipped but had not arrived to the courier. Not being able to locate and provide an eta for my very expensive sofa seems extremely odd given I can usually track a roll of toilet paper from the warehouse to my door and every step in between. I also had to BEG for it to be delivered to my apartment door instead of left downstairs despite the language on the website saying they would do so. Overall - great product, but they need to iron out the logistics.
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