After having owned this trampoline for six months, I feel compelled to leave a positive review primarily because of the excellent customer service. Residing in Lancaster, California, where the wind can be quite relentless, I encountered issues with damaged poles. However, the customer service team was quick to respond and promptly replaced the affected items. Despite their responsiveness and assistance, it's worth noting that the trampoline equipment itself proved to be vulnerable to the strong 50-mile-per-hour winds in my area.
We purchased the 10-foot trampoline, and it's impressively spacious. It's one of the largest backyard trampolines I've come across in quite some time. Putting it together was a breeze – my dad and son managed to assemble it in just one afternoon without any hiccups. Surprisingly, despite its size, it has withstood the wind without getting knocked around. Initially, the mat felt a bit stiff, but after a few days of use, it loosened up nicely. The only minor issue we encountered was with the ladder – it didn't quite fit perfectly in front of the net opening. However, it's just a matter of a few inches off to the side, which is only a concern for adults entering. Regardless, the kids absolutely adore it and have a blast jumping on it.
In retrospect, investing in this trampoline wasn't just about buying a piece of outdoor equipment; it was an investment in my daughter's happiness. The sheer delight on her face, the shared laughter, and the memories created on this trampoline make it a priceless addition to our family. If happiness could be quantified, this trampoline would be worth every unit.
Our kids love this trampoline we got for them. It's an excellent means for them to enjoy the outdoors, engage in physical activity, and release some energy. We recently encountered an issue with one of the poles, and when we contacted the company, they promptly sent us a replacement without any complications. The level of support they provide for their products and customers is truly commendable.
Exceptional customer support is crucial for me, and the team truly exceeded my expectations. Following storm damage to a part of our trampoline, we inquired about purchasing a replacement. To our surprise, they not only provided one for free but did so without any inquiries. Despite only having owned the trampoline for one season, we're thoroughly impressed with its quality and features. One standout feature we appreciate is that the net bars can be detached from the trampoline, ensuring the kids won't accidentally run into them.
Instead of opting for a more budget-friendly and potentially less durable trampoline, we took the advice of a friend and invested in this higher-priced model. Although I had no prior experience with trampolines, I was impressed by the solid quality of the materials. The assembly process was relatively straightforward, with the only challenging part being the insertion of the noodles into the net sleeves – a tedious and demanding task. However, the remainder of the assembly was easy enough for me to handle alone.
I purchased this item for my son, and he's absolutely thrilled with it! Unfortunately, a recent severe storm caused some damage to a few of the poles supporting the net. When I reached out to the company, they responded almost instantly, assuring me that they would replace the damaged parts upon receiving specific details from the manual, including quantities needed. To my surprise and gratitude, they went above and beyond by sending me an entirely new set without requiring the return of the original one. I am truly grateful for their exceptional customer service in this challenging situation and would highly recommend them to anyone inquiring. Thank you!
Assembling the trampoline was a manageable task, and I was able to do it solo with a little assistance from the kids. It took a couple of hours, but the process wasn't overly challenging. I recommend watching the instructional video on Internet, as it guides you through the assembly steps.
After purchasing my new trampoline last fall, it unfortunately sustained wind damage. However, when I contacted the seller, they demonstrated exceptional responsiveness and promptly sent replacement parts to me without any additional charges.
The trampoline's sturdy frame and durable materials are of top-notch quality. The safety net is a fantastic feature, allowing kids to jump freely without worries. Its height effectively prevents any accidental falls, and the zipper entrance provides easy access.
Reviews
5 Stars for Prompt Service
After having owned this trampoline for six months, I feel compelled to leave a positive review primarily because of the excellent customer service. Residing in Lancaster, California, where the wind can be quite relentless, I encountered issues with damaged poles. However, the customer service team was quick to respond and promptly replaced the affected items. Despite their responsiveness and assistance, it's worth noting that the trampoline equipment itself proved to be vulnerable to the strong 50-mile-per-hour winds in my area.
Large backyard trampoline
We purchased the 10-foot trampoline, and it's impressively spacious. It's one of the largest backyard trampolines I've come across in quite some time. Putting it together was a breeze – my dad and son managed to assemble it in just one afternoon without any hiccups. Surprisingly, despite its size, it has withstood the wind without getting knocked around. Initially, the mat felt a bit stiff, but after a few days of use, it loosened up nicely. The only minor issue we encountered was with the ladder – it didn't quite fit perfectly in front of the net opening. However, it's just a matter of a few inches off to the side, which is only a concern for adults entering. Regardless, the kids absolutely adore it and have a blast jumping on it.
Investment in Happiness
In retrospect, investing in this trampoline wasn't just about buying a piece of outdoor equipment; it was an investment in my daughter's happiness. The sheer delight on her face, the shared laughter, and the memories created on this trampoline make it a priceless addition to our family. If happiness could be quantified, this trampoline would be worth every unit.
Great product, great company
Our kids love this trampoline we got for them. It's an excellent means for them to enjoy the outdoors, engage in physical activity, and release some energy. We recently encountered an issue with one of the poles, and when we contacted the company, they promptly sent us a replacement without any complications. The level of support they provide for their products and customers is truly commendable.
Exceptional customer support
Exceptional customer support is crucial for me, and the team truly exceeded my expectations. Following storm damage to a part of our trampoline, we inquired about purchasing a replacement. To our surprise, they not only provided one for free but did so without any inquiries. Despite only having owned the trampoline for one season, we're thoroughly impressed with its quality and features. One standout feature we appreciate is that the net bars can be detached from the trampoline, ensuring the kids won't accidentally run into them.
Solid Trampoline
Instead of opting for a more budget-friendly and potentially less durable trampoline, we took the advice of a friend and invested in this higher-priced model. Although I had no prior experience with trampolines, I was impressed by the solid quality of the materials. The assembly process was relatively straightforward, with the only challenging part being the insertion of the noodles into the net sleeves – a tedious and demanding task. However, the remainder of the assembly was easy enough for me to handle alone.
A1 Customer Service
I purchased this item for my son, and he's absolutely thrilled with it! Unfortunately, a recent severe storm caused some damage to a few of the poles supporting the net. When I reached out to the company, they responded almost instantly, assuring me that they would replace the damaged parts upon receiving specific details from the manual, including quantities needed. To my surprise and gratitude, they went above and beyond by sending me an entirely new set without requiring the return of the original one. I am truly grateful for their exceptional customer service in this challenging situation and would highly recommend them to anyone inquiring. Thank you!
a manageable task
Assembling the trampoline was a manageable task, and I was able to do it solo with a little assistance from the kids. It took a couple of hours, but the process wasn't overly challenging. I recommend watching the instructional video on Internet, as it guides you through the assembly steps.
Customer Service
After purchasing my new trampoline last fall, it unfortunately sustained wind damage. However, when I contacted the seller, they demonstrated exceptional responsiveness and promptly sent replacement parts to me without any additional charges.
top-notch quality
The trampoline's sturdy frame and durable materials are of top-notch quality. The safety net is a fantastic feature, allowing kids to jump freely without worries. Its height effectively prevents any accidental falls, and the zipper entrance provides easy access.
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